Frequently Asked Questions
1. Why are you offering this service?
The current COVID-19 situation is very unstable and with current social distancing measures in place, we are sure it will take some time to get back to classes as per normal. This service which we started in April has proven to a hit, with 90% of people continuing it through May. In order to keep you guys doing the workout you love, we wanted to bring it your homes!
2. What is included in the package?
The bikes come with our live stream classes, and classes on-demand, which consists of rhythm cycling classes.
3. Do I have to tune it at class times or are classes on demand?
We have live stream classes, or you can tune in to your favourite lessons as well, as we have on-demand capabilities. This means you can join into any class you like whenever you like to.
4. Will I need special cycling shoes?
In order to make this more accessible to you, we have taken upgraded the bikes to have STAGES SP3 pedals which will allow for SPD and LOOK Delta cleats and fitness shoes. We do strongly recommend you to get look cleats in order to have a great experience through each workout. We will also have shoes available for purchase or rental.
5. What is the difference between the leasing and purchasing option?
Besides the price difference, the purchase option will not include tablets (tablet holder inclusive).
6. What do the bikes come with?
a. STAGES SC2
b. STAGES SP3 Pedals (accomodates both fitness shoes and cycling shoes (SPD / LOOK Delta)
c. Tablet Holder
d. Dumbbell Holder
7. What is the size of the bikes?
STAGES SC2 - 62.23cm W x 110.49cm L
8. Are there payment options?
Yes if you would like to purchase, we can break payments down into 3-month payments with an additional $100 surcharge. You can opt for a leasing option if you would not like to spend so much upfront. Do note there is a $600 refundable deposit for leasing.
9. How many users can use the bike?
In order for you to maximise the usage of this service, we have upgraded the pedals so you can use it with sports shoes. This means you can have multiple users within your household using the bike.
10. Are fees all inclusive?
There will be a one time delivery fee for bike purchases. We will try to keep this as affordable as possible.
11. Are the bikes covered under warranty?
Yes they are. Up to 8 years on the frame and the belt, 2 years for mechanical parts and 3 months for wear items.
12. Are these the same bikes you use at your studio?
No, we had decided to switch to STAGES, however due to the COVID-19 situation, we had put off all plans to do so. However, as these bikes use belt drive technology, they require less maintenance and upkeep as the chain ones we use.
13. Are the instructors the same?
Yes, the instructors are the same great people who you love!
14. Can I use my existing credits for this?
We do not have this capability right now as this is a different service from in studio classes.
15. Can I just get classes?
Yes, do look out for future emails which will contain more information on just joining classes.
16. Are there refunds?
Once we confirm your order, you will not be able to refund or cancel your purchase.
17. If I have more questions, who can I speak with?